WELCOME TO

SWIMMING SAFARI

Helping Families Build Confidence, One Swim at a Time


We’re excited to welcome you to the Swimming Safari family! Whether you’re just getting started or looking for more information, we’re here to help make your experience smooth, safe, and fun.

Getting Started


New to Swimming Safari? Watch our New Family Orientation Video to learn how to get the most out of your experience.


Want to Try a Class?  We offer free trials for new families in all our programs. Schedule yours today.


Need Pricing Information? Visit our tuition & billing page for full details.

Frequently Asked Questions

  • When Can My Child Start Lessons?

    Our program offers continuous enrollment, meaning your child can start at any time—no need to wait for a new session.


    What This Means:

    • Your child attends the same class each week at their scheduled time.
    • No need to re-enroll every month—your spot is saved.
    • You can join any time of the year and progress at your child’s pace.

  • What If My Child Is Sick or We’re Traveling?

    We offer unlimited makeup classes for each absence that is reported at least one hour before the class start time

    • Absences must be reported ahead of time (at least 1 hour before class)
    • Absences are reported in the Parent Portal (website or app)
    • Families receive unlimited makeup tokens
    • When reported correctly, a makeup token is automatically added
    • Makeup tokens are valid for 365 days
    • Unreported absences do not receive a makeup token
    • Makeup classes must be scheduled in the Parent Portal (website or app)
    • Makeup classes can be scheduled up to 6 days in advance
    • This policy is a trial through May
    Watch: How to Report an Absence
  • What is the Makeup Policy?

    We offer unlimited makeup classes for each absence that is reported ahead of time. 


    • Absences must be reported ahead of time (at least 1 hour before class)
    • Absences are reported in the Parent Portal (website or app)
    • Families receive unlimited makeup tokens
    • When reported correctly, a makeup token is automatically added
    • Makeup tokens are valid for 365 days
    • Unreported absences do not receive a makeup token
    • Makeup classes must be scheduled in the Parent Portal (website or app)
    • Makeup classes can be scheduled up to 6 days in advance
    • This policy is a trial through May 2026
    • If plans change and you're able to attend a class that you have already reported an absence for, you must notify our Safari Guides to be able to attend the lesson. 
    Watch: How to Report a Future Absence

Makeup Policy

  • How Many Makeup Classes Do We Get?

    We offer unlimited makeup classes for each absence that is reported ahead of time. 

    • Absences must be reported ahead of time (at least 1 hour before class)
    • Absences are reported in the Parent Portal (website or app)
    • Families receive unlimited makeup tokens
    • When reported correctly, a makeup token is automatically added
    • Makeup tokens are valid for 365 days
    • Unreported absences do not receive a makeup token
    • Makeup classes must be scheduled in the Parent Portal (website or app)
    • Makeup classes can be scheduled up to 6 days in advance
    • This policy is a trial through May 2026
  • What Should I Do If I'm Going To Miss Class?

    We offer unlimited makeup classes if the absence is reported in the Parent Portal at least one hour before your class starts.


    How to Submit A Future Absence: 

    1. Log in to the Parent Portal
    2. Select My Account
    3. Navigate to the student you are reporting for
    4. Click Future Absence Request
    5. Choose one of the following options:
    6. By Date – Select a single date, a date range, or a partial day
    7. By Enrollment – View the student’s class schedule and select the classes the student will miss
    8. Click Submit to process your request

    After the absence is recorded and the class is missed, a makeup token will be automatically added to your account. Makeup tokens are valid for 365 days and can be scheduled up to 6 days in advance through the Parent Portal


    Missed classes without prior notice will not receive a makeup token.


    Tip: Reporting absences is fastest and easiest through the Swimming Safari mobile app. 


    Download the app below or search "Swimming Safari Swim School" in the app store:

  • How Do I Submit a Future Absence?

    1. Log in to the Parent Portal.
    2. Navigate to the student within the family account.
    3. Click Future Absence Request.
    4. Choose one of the following options:
    5. By Date – Select a single date, a date range, or a partial day.
    6. By Enrollment – View the student’s class schedule and select the classes the student will miss.
    7. Add any comments as needed.
    8. Click Submit to process your request.

    After the absence is recored and the class is missed, a make up token will be automatically added to your account. Makeup tokens are valid for 365 days and can be scheduled up to 6 days in advance through the Parent Portal. 

    How To Video
  • How Do I Cancel a Future Absence?

    If you submitted a future absence, but now plan to attend the class, you must cancel the absence in order to attend. To cancel the absence contact our Safari Guides. 


    Call: 904-260-1836 

    Text: 904-746-1835 

    Email: Swim@swimmingsafari.com

  • How Do I Schedule a Makeup Class?

    If you submitted the future absence at least one hour prior to class time, once the class is missed, a makeup token will be automatically added to your account. Makeups are scheduled through the Parent Portal and can be scheduled up to 6 days in advance. 


    How to Schedule a Makeup Token:

    1. Log into the Parent Portal 
    2. Select Account and select your student
    3. Select Makeups
    4. Select Use Makeup Token
    5. Filter by your students level
    6. You can also filter by day/date
    7. Once you find the class that works best select Use Makeup Token
    How To Video

Safety & Progression


  • When Should My Child Start Swim Lessons?

    It’s never too early to build water safety skills.

    • Lessons start as young as 3 months (with a parent/guardian in the pool).
    • Younger children adapt to water more quickly and build strong foundational skills.
    • Research shows that swim lessons reduce drowning risk by 88% in children ages 1-4.

  • How Will I Know When My Child is Ready to Move Up?

    Our instructors regularly assess progress. When your child is ready to advance, our deck staff will evaluate them and notify you.


    • You’ll receive an email and a move-up sticker to celebrate their achievement.

  • What Should We Bring to Swim Class?

    • Swimsuit and towel
    • Hair ties or swim caps for long hair
    • Reusable swim diaper (required for children under 3 years, 6 months)
    • Optional: Goggles (please label them with your child’s name)

Weather & Lesson Cancellations

  • What If There’s Bad Weather?

    • Our weather protection system allows lessons to continue as long as conditions are safe.
    • If we must cancel, we’ll notify you by phone, text, or email as soon as possible.
    • Assume class is on unless you hear otherwise. If your class is canceled, you’ll be eligible for a credit or make-up class.

  • How Do I Cancel My Lessons?

    If you need to pause or cancel, submit your request by the last day of the month. Click here to request a cancellation.


    Need to change your schedule? Call our office or transfer you're lessons in the portal


    Only missing a few classes? We offer unlimited make up tokens! Any class reported as a future absence can be redeemed as a make up token. 

Supporting Your Child’s Learning

  • How Many Classes Should I Take Each Week?

    Every child learns at their own pace. Consistency is key.


    • Regular lessons and family practice help children progress faster.
    • Encouragement and positive reinforcement build confidence.
    • If you have questions about skills or practice tips, our staff is happy to help.

  • How Long Will It Take For My Child To Learn To Swim?

    The answer to these questions goes hand-in-hand. The more frequently your child receives lessons, the more likely the skills are to be retained from week to week; therefore, they will progress faster to the next swim level. 


    All children are different. Some will come to swim lessons with no inhibitions about water and just need skills training. Other children may come with some anxiety about the water or putting their face in the water. Children learn at different paces and arrive at different levels in maturity, physical coordination, and development. Our curriculum is based on a steady pace of learning and skill retention. 


    If you’d like to increase that pace, you can certainly schedule two or even three lessons per week! 


    Whatever the case, we teach each child with a gentle and encouraging approach and recognize that every child has different needs. Our goal is to challenge your child and lead them along the path of learning to swim.


    Feel free to request feedback at any time by asking our front desk and our deck staff will be happy to update you. Also tell them about the Safari Showcase. Every 5 weeks, their student will have a showcase the last 5 minutes of the class in which the instructor will sho off all of the skills their child has accomplished and give feedback on what they are still working towards. 


Extra Perks & Programs

  • Do You Have a Referral Program?

    Yes! If you refer a family and they mention your name at sign-up, you’ll be entered to win a free month of swim lessons.


  • Why Is Learning to Swim So Important?

    Drowning is the leading cause of accidental death for children ages 1-4 in Florida.


    • 65% of drownings happen in family pools.
    • 77% of children were missing for less than five minutes.
    • Swim lessons reduce drowning risk by 88% for ages 1-4.

    Swim lessons save lives. We’re here to help your child gain confidence and stay safe in the water.


  • What Makes the Pool Safe and Comfortable for Swim Lessons?

    At Swimming Safari Swim School, our pool was designed specifically to help children learn to swim safely and confidently.


    The pool is 30 feet wide and 66 feet long (22 yards) and holds 50,000 gallons of water, giving our instructors plenty of space to teach while still maintaining a calm, organized learning environment.


    Most of the pool ranges from 3 to 4.5 feet deep, which helps students feel comfortable while practicing skills and building confidence. For more advanced swimmers, our deep end ranges from 4.5 to 6 feet and includes our Terrific Tigers Section, a 20-foot by 16-foot area where students learn important skills like diving and treading water.


    We also have swim benches inside the pool on both sides, allowing students to sit safely in the water while waiting for their turn. This helps them stay warm, attentive, and ready to learn.


    Water quality is another important part of the experience. Our saltwater pool uses advanced filtration and sanitation systems, including:


    111-minute water turnover, meaning all 50,000 gallons are filtered every 111 minutes (many pools take 4–6 hours)

    A full-flow UV filtration system for an added layer of sanitation

    Computer-controlled water chemistry that continuously monitors and maintains proper balance


    Every part of our pool, from the depth to the filtration, was intentionally designed to create a safe, comfortable, and effective learning environment for swimmers of all levels.

Join the Swimming Safari Family Today!

  • Start anytime with flexible, year-round lessons.
  • Learn from certified instructors focused on safety and fun.
  • Enjoy convenient schedules that fit your family’s needs.


Schedule a free trial today.