Our program offers continuous enrollment, meaning your child can start at any time—no need to wait for a new session.

What This Means:

• Your child attends the same class each week at their scheduled time.
• No need to re-enroll every month—your spot is saved.
• You can join any time of the year and progress at your child’s pace.

If you need to pause or cancel, submit your request by the last day of the month. Click here to request a cancellation.

Need to change your schedule? Call our office or transfer you're lessons in the portal. 

Only missing a few classes? We offer unlimited make up tokens! Any class reported as a future absence can be redeemed as a make up token. 

While we don’t offer refunds, we’re happy to credit your Swimming Safari account for any future classes. 

Life happens, and we want to make it easy for you to keep learning and swimming, so any classes you'll be missing can be reported as a future absence and redeemed as a make up token. You can schedule your makeup anytime within 365 days after the missed class easily 24/7 from your customer portal or mobile app. 

We offer unlimited makeup classes for each absence that is reported ahead of time. 

• Absences must be reported ahead of time (at least 1 hour before class)
• Absences are reported in the Parent Portal (website or app)
• Families receive unlimited makeup tokens
• When reported correctly, a makeup token is automatically added
• Makeup tokens are valid for 365 days
• Unreported absences do not receive a makeup token
• Makeup classes must be scheduled in the Parent Portal (website or app)
• Makeup classes can be scheduled up to 6 days in advance
• This policy is a trial through May 2026
• If plans change and you're able to attend a class that you have already reported an absence for, you must notify our Safari Guides to be able to attend the lesson. 

We offer unlimited make up classes for each absence that is reported at least one hour before the class start time. 

• Absences must be reported ahead of time (at least 1 hour before class)
• Absences are reported in the Parent Portal (website or app)
• Families receive unlimited makeup tokens
• When reported correctly, a makeup token is automatically added
• Makeup tokens are valid for 365 days
• Unreported absences do not receive a makeup token
• Makeup classes must be scheduled in the Parent Portal (website or app)
• Makeup classes can be scheduled up to 6 days in advance
• This policy is a trial through May

We offer unlimited makeup classes if the absence is reported in the Parent Portal at least one hour before your class starts.

How to Submit A Future Absence: 

1. Log in to the Parent Portal.
2. Navigate to the student within the family account.
3. Click Future Absence Request.
4. Choose one of the following options:
5. By Date – Select a single date, a date range, or a partial day.
6. By Enrollment – View the student’s class schedule and select the classes the student will miss.
7. Click Submit to process your request.

After the absence is recorded and the class is missed, a makeup token will be automatically added to your account. Makeup tokens are valid for 365 days and can be scheduled up to 6 days in advance through the Parent Portal. 

Missed classes without prior notice will not receive a makeup token.

Tip: Reporting absences is fastest and easiest through the Swimming Safari mobile app. 

Download the app below or search "Swimming Safari Swim School" in the app store:

• Apple
• Google Play

1. Log in to the Parent Portal.
2. Navigate to the student within the family account.
3. Click Future Absence Request.
4. Choose one of the following options:
5. By Date – Select a single date, a date range, or a partial day.
6. By Enrollment – View the student’s class schedule and select the classes the student will miss.
7. Add any comments as needed.
8. Click Submit to process your request.

After the absence is recored and the class is missed, a make up token will be automatically added to your account. Makeup tokens are valid for 365 days and can be scheduled up to 6 days in advance through the Parent Portal. 

If you submitted a future absence, but now plan to attend the class, you must cancel the absence in order to attend. To cancel the absence contact our Safari Guides. 

Call: 904-260-1836 

Text: 904-746-1835 

Email: Swim@swimmingsafari.com

If you submitted the future absence at least one hour prior to class time, once the class is missed, a makeup token will be automatically added to your account. Makeups are scheduled through the Parent Portal and can be scheduled up to 6 days in advance. 

How to Schedule a Makeup Token:

1. Log into the Parent Portal 
2. Select Account and select your student
3. Select Makeups
4. Select Use Makeup Token
5. Filter by your students level
6. You can also filter by day/date
7. Once you find the class that works best select Use Makeup Token

We offer unlimited makeup classes for each absence that is reported ahead of time. 

• Absences must be reported ahead of time (at least 1 hour before class)
• Absences are reported in the Parent Portal (website or app)
• Families receive unlimited makeup tokens
• When reported correctly, a makeup token is automatically added
• Makeup tokens are valid for 365 days
• Unreported absences do not receive a makeup token
• Makeup classes must be scheduled in the Parent Portal (website or app)
• Makeup classes can be scheduled up to 6 days in advance
• This policy is a trial through May 2026

It’s never too early to build water safety skills.

• Lessons start as young as 3 months (with a parent/guardian in the pool).
• Younger children adapt to water more quickly and build strong foundational skills.
• Research shows that swim lessons reduce drowning risk by 88% in children ages 1-4.

Our instructors regularly assess progress. When your child is ready to advance, our deck staff will evaluate them and notify you.

• You’ll receive an email and a move-up sticker to celebrate their achievement.

• Swimsuit and towel
• Hair ties or swim caps for long hair
• Reusable swim diaper (required for children under 3 years, 6 months)
• Optional: Goggles (please label them with your child’s name)

• Our weather protection system allows lessons to continue as long as conditions are safe.
• If we must cancel, we’ll notify you by phone, text, or email as soon as possible.
• Assume class is on unless you hear otherwise. If your class is canceled, you’ll be eligible for a credit or make-up class.

Every child learns at their own pace. Consistency is key.

• Regular lessons and family practice help children progress faster.
• Encouragement and positive reinforcement build confidence.
• If you have questions about skills or practice tips, our staff is happy to help.

The answer to these questions goes hand-in-hand. The more frequently your child receives lessons, the more likely the skills are to be retained from week to week; therefore, they will progress faster to the next swim level. 

All children are different. Some will come to swim lessons with no inhibitions about water and just need skills training. Other children may come with some anxiety about the water or putting their face in the water. Children learn at different paces and arrive at different levels in maturity, physical coordination, and development. Our curriculum is based on a steady pace of learning and skill retention. 

If you’d like to increase that pace, you can certainly schedule two or even three lessons per week! 

Whatever the case, we teach each child with a gentle and encouraging approach and recognize that every child has different needs. Our goal is to challenge your child and lead them along the path of learning to swim.

Feel free to request feedback at any time by asking our front desk and our deck staff will be happy to update you. Also tell them about the Safari Showcase. Every 5 weeks, their student will have a showcase the last 5 minutes of the class in which the instructor will sho off all of the skills their child has accomplished and give feedback on what they are still working towards. 

Yes! If you refer a family and they mention your name at sign-up, you’ll be entered to win a free month of swim lessons.

Drowning is the leading cause of accidental death for children ages 1-4 in Florida.

• 65% of drownings happen in family pools.
• 77% of children were missing for less than five minutes.
• Swim lessons reduce drowning risk by 88% for ages 1-4.

Swim lessons save lives. We’re here to help your child gain confidence and stay safe in the water.