Our program offers continuous enrollment, meaning your child can start at any time—no need to wait for a new session.

What This Means:

• Your child attends the same class each week at their scheduled time.
• No need to re-enroll every month—your spot is saved.
• You can join any time of the year and progress at your child’s pace.

Note: Absence notices are not required but are highly encouraged. Submitting them helps us adjust class schedules more efficiently.

Log in to your Customer Portal.

Navigate to the student within the family account.

Click Future Absence Request.

Choose one of the following options:

By Date – Select a single date, a date range, or a partial day.

By Enrollment – View the student’s class schedule and select the classes the student will miss.

Add any comments as needed.

Click Submit to process your request.

If you need to pause or cancel, submit your request by the last day of the month. Click here to request a cancellation.

While we don’t offer refunds, we’re happy to credit your Swimming Safari account for any future classes. 

Life happens, and we want to make it easy for you to keep learning and swimming, so any classes missed can be redeemed as make up tokens. You can schedule your makeup anytime within 60 days after the missed class easily 24/7 from your customer portal or mobile app. 

Each swimmer gets one makeup class per month per weekly enrollment, with the token for the first missed class automatically added to your account. There’s no need to notify us ahead of time if your swimmer won’t attend a class, but you can report future absences in the parent portal. You have 60 days to schedule your makeup.

 If you expect to miss more classes, just let us know; we’re happy to consider exceptions! Please note that Speed Week and Swim Team programs do not allow makeups.

No worries! If your child misses a class, the makeup token for the first missed class of the month will be added automatically to your account. Absences can be reported ahead of time in the parent portal. You can schedule your makeup anytime after the missed class through the parent portal. Life happens, and we want to make it easy for your swimmer to catch up when they’re ready.

It’s never too early to build water safety skills.

• Lessons start as young as 3 months (with a parent/guardian in the pool).
• Younger children adapt to water more quickly and build strong foundational skills.
• Research shows that swim lessons reduce drowning risk by 88% in children ages 1-4.

Our instructors regularly assess progress. When your child is ready to advance, our deck staff will evaluate them and notify you.

• You’ll receive an email and a move-up sticker to celebrate their achievement.

• Swimsuit and towel
• Hair ties or swim caps for long hair
• Reusable swim diaper (required for children under 3 years, 6 months)
• Optional: Goggles (please label them with your child’s name)

• Our weather protection system allows lessons to continue as long as conditions are safe.
• If we must cancel, we’ll notify you by phone, text, or email as soon as possible.
• Assume class is on unless you hear otherwise. If your class is canceled, you’ll be eligible for a credit or make-up class.

Every child learns at their own pace. Consistency is key.

• Regular lessons and family practice help children progress faster.
• Encouragement and positive reinforcement build confidence.
• If you have questions about skills or practice tips, our staff is happy to help.

The answer to these questions goes hand-in-hand. The more frequently your child receives lessons, the more likely the skills are to be retained from week to week; therefore, they will progress faster to the next swim level. 

All children are different. Some will come to swim lessons with no inhibitions about water and just need skills training. Other children may come with some anxiety about the water or putting their face in the water. Children learn at different paces and arrive at different levels in maturity, physical coordination, and development. Our curriculum is based on a steady pace of learning and skill retention. 

If you’d like to increase that pace, you can certainly schedule two or even three lessons per week! 

Whatever the case, we teach each child with a gentle and encouraging approach and recognize that every child has different needs. Our goal is to challenge your child and lead them along the path of learning to swim.

Feel free to request feedback at any time by asking our front desk and our deck staff will be happy to update you. Also tell them about the Safari Showcase. Every 5 weeks, their student will have a showcase the last 5 minutes of the class in which the instructor will sho off all of the skills their child has accomplished and give feedback on what they are still working towards. 

Yes! If you refer a family and they mention your name at sign-up, you’ll be entered to win a free month of swim lessons.

Drowning is the leading cause of accidental death for children ages 1-4 in Florida.

• 65% of drownings happen in family pools.
• 77% of children were missing for less than five minutes.
• Swim lessons reduce drowning risk by 88% for ages 1-4.

Swim lessons save lives. We’re here to help your child gain confidence and stay safe in the water.