WELCOME BACK,

SAFARI FAMILY!

We know life gets busy that’s why this page is your one-stop hub for quick links and helpful tools to manage your child’s swim journey with ease. Whether you're making a scheduling change, requesting a makeup class, or planning a break, we’re here to support you every step of the way.


Quick Links for Current Families:

Cancellation Request

Taking a break? Let us know by the last day of the month to avoid being charged for the next. 


Just missing a few lessons? We’re happy to help—reach out to our Safari Guides to explore make-up options that work for your schedule.


Want to rejoin later? Leave your return date in the form or contact us to get on the waitlist now and make re-enrollment a breeze.



FILL OUT CANCELLATION FORM

Additional Family Resources: 

  • How to Submit a Future Absences?

    1. Log in to the Parent Portal.
    2. Navigate to the student within the family account.
    3. Click Future Absence Request.
    4. Choose one of the following options:
    5. By Date – Select a single date, a date range, or a partial day.
    6. By Enrollment – View the student’s class schedule and select the classes the student will miss.
    7. Add any comments as needed.
    8. Click Submit to process your request.

    After the absence is recored and the class is missed, a make up token will be automatically added to your account. Make up tokens are valid for 365 days and can be scheduled up to 6 days in advance through the Parent Portal. 

    View Quick Help Video!

  • How Many Make-Up Classes Do We Get?

    We allow unlimited make up classes, if the absence is reported ahead of time. 

    • Absences must be reported ahead of time (at least 1 hour before class)
    • Absences are reported in the Parent Portal (website or app)
    • Families receive unlimited makeup tokens
    • When reported correctly, a makeup token is automatically added
    • Makeup tokens are valid for 365 days
    • Unreported absences do not receive a makeup token
    • Makeup classes must be scheduled in the Parent Portal (website or app)
    • Makeup classes can be scheduled up to 6 days in advance
    • This policy is a trial through May
    Report a Future Absence

  • What If My Child Is Sick or We’re Traveling?

    No worries! If your child missing a class, report the absence ahead of time in the Parent Portal and a make up token will be automatically added to your account. You can schedule your makeup anytime after the missed class through the parent portal. Life happens, and we want to make it easy for your swimmer to catch up when they’re ready.

Parent Portal

Manage your swim journey anytime. Transfer classes, view billing, schedule make-ups, and more, all in one place.



ACCESS THE PARENT PORTAL

FAQ


Got questions? We’ve got answers.


CHECK OUT THE FAQs