New Make Up Policy - Unlimited Make Ups
Unlimited Makeup Classes Are Here At Swimming Safari!
We’re excited to officially roll out our new Unlimited Makeup Class policy. Designed to give families more flexibility, less stress, and more swim time when life happens.
Because schedules change…
kids get sick…
and consistency in swimming matters.
Let’s walk through exactly how it works and what to expect.
What’s New?
Instead of earning limited makeup tokens that expire quickly, families now receive unlimited makeup tokens that can be used anytime your child misses a class, as long as absences are submitted properly and on time.
This upgrade means:
- More flexibility
- Less pressure to “use or lose” classes
- Easier scheduling
- Better consistency in swim progress
How to Earn a Makeup Token
You’ll receive a makeup token when:
- You submit your absence at least one hour before the class start time
- The absence is submitted through the parent portal or app
- Missed classes without prior notice will not receive a makeup token.
Missed classes without prior notice will not receive a makeup token.
Tip: Reporting absences is fastest and easiest through the Swimming Safari mobile app.
You can submit absences, manage makeup tokens, and view your schedule all in one place.
Download the app here or search “Swimming Safari Swim School” in your app store:
How Makeup Tokens Work
- Families receive unlimited makeup tokens for reported absences
- Absences must be reported ahead of time (at least 1 hour before class)
- Absences are reported in the Parent Portal (website or app)
- Unreported absences do not receive a makeup token
- When reported correctly, a makeup token is automatically added
- Makeup tokens are valid for 365 days
- Makeup classes must be scheduled in the Parent Portal (website or app)
- Makeup classes can be scheduled within a 6-day window
- This policy is a trial through May
How to Schedule a Makeup Class
Once you’ve earned a token, simply log into your Parent Portal and schedule a makeup class that works for your family’s schedule.
Watch:
How to Schedule a Makeup Token
How to Submit an Absence (So You Get Your Token)
To earn your makeup token, absences must be submitted in advance through the Parent Portal.
Watch:
How to Submit a Future Absence on our app or on desktop.
How to Remove a Future Absence
If you've submitted a future absence, but no longer need to be absent, you must remove your absence in order to attend the class. To remove your absence, contact our Safari Guides. Call: 904-260-1836 Text: 904-746-1835 Email: Swim@swimmingsafari.com.
Need Help Logging In?
If you’ve forgotten your password or need portal access help:
Watch how:
How to Change Your Password on the Parent Portal
How to add a secondary guardian on the Parent Portal
Why We Made This Change
At Swimming Safari Swim School, our mission is safety, consistency, and confidence in the water, and we know families are busy. This new policy gives you:
- More control
- More flexibility
- More swim time
And most importantly, more peace of mind.
We’re Here to Help
If you ever have questions, our Safari Guides are happy to help walk you through the system or help you book your first makeup class.
— Your Swimming Safari Guides
*The Flying Lions Swim Team is excluded from the make up policy.











