Policies:

If you sign up your child up for a group lesson and he or she is the only student in the class, Swimming Safari Swim School reserves the right to:

  • Change the time of the class
  • Shorten the length of the instruction time (15-20 minutes)
  • Cancel the class

Minimum Commitment:

If you are attending lessons once a week or receive less than 6 lessons in the initial month of lesson we ask that you sign up for following month as well. This policy is to help ensure the safety of the children in our program. We have found many children will become comfortable in the water in less  than six lessons, but most are unable to master all the skills they need to stay safe in the water in that amount of time.

If you are signing up through our parent portal only the first months tuition will be charged. If you do not meet the minimum commitment the second months tuition will be charged to the card on file within three business days of your sign up. If you have any concerns about this please send us an email stating your concern when you register.

Make-Ups:

Absences Policy: We feel at Swimming Safari Swim School, consistency with swimming lessons is so important,  We want our students to succeed and that means attending all lessons. SO, we will reward our families. If, at the end of the month your child has not used his make-up card, you will get money off your next month of lessons. If your child comes 2x per week; $10 off or $5 off if your child comes 1x per week, If you do miss a lesson, you are eligible for one free make-up lesson. At the beginning of the month each student will be issued one Swimming Safari make-up card. This card must be presented to the instructor at the time of the make-up in order to receive the lesson free of charge. Failure to produce the card at the time of the make-up will result in a $20 charge for the lesson. No replacement make-up cards will be issued, so please don’t lose them. Please note that all students, including private and semi-private, are only eligible for group make-ups. To schedule your make up, please log on to your parent portal, look under session, and choose the make-up date you desire. Our make-up days will only be at the start of each month on the Friday evening at our westside location(Fountain Oaks) or Saturday at our southside location (The Antlers) If a student doesn’t use their make-up card they can be redeemed for money off their next month of lessons. Simply write you name on the back of the card and the date received, and turn it in to your instructor by the 25th of the month. We will credit your account for the appropriate amount.

Weather-related Policy: Make-up classes will be made up at the normal location by the regular instructor in the event that SWIMMING SAFARI SWIM SCHOOL cancels a lesson due to inclement weather or similar discretion.  Please note our inclement weather policy does not apply to indoor facilities.  SWIMMING SAFARI SWIM SCHOOL will contact the parent/ swimmer initially to cancel a lesson due to weather. We will call/text/email only within 30 minutes of the lesson due to unpredictable weather. It may be lightning in your area but not by the pool the lesson will be at. We do not cancel for rain, only lightning and thundering. We will reschedule the canceled lesson.  However, if the parent cannot commit at the time of the initial call, the parent has until noon on the immediately following Friday to reschedule the lesson.  This lesson must be made-up within two weeks according to the schedules available.

Payments:

Tuition is due by the 25th of the month, prior to the start of the the new lessons. If payment is not received by then your scheduled time will be made available to those on the SWIMMING SAFARI SWIM SCHOOL waitlist. Returned checks will be charged an additional $25 for insufficient funds. SWIMMING SAFARI SWIM SCHOOL charges an annual Family Registration Fee of $35 for new families and $20 for returning families. The registration fee is non-refundable.

Swim Diapers- Ages 3 and Under:

All students ages 3 and under OR who are not yet fully potty-trained are required to wear a disposable swimmy diaper as well as a re-usable swimmy diaper. These can be found at most baby depots or Swimming Safari sells them for $10 each. We ask that parents have children wear the double diapers in the case of an accident. The re-usable diaper is extra protection for containment purposes since it is required to close the pool down for a minimum of 24 hours in the case of contamination.

Refund Policy

No Refunds. Swimming Safari Swim School wants all to learn to swim and stay safe. If there is a concern, talking to the instructor, changing times, locations or instructors are encouraged. All concerns should be addressed as soon as possible.