Policies

When signing up for swim lessons, students must make at least a one month commitment, allowing for optimal learning time for the students. If you sign up your child up for a group lesson and he or she is the only student in the class, Swimming Safari Swim School reserves the right to:

  • Change the time of the class
  • Shorten the length of the instruction time (15-20 minutes)
  • Cancel the class

 

 

Make-Up Policy:

Weather-related Policy: In the event that Swimming Safari cancels a lesson due to inclement weather or similar discretion, we will contact the parent/swimmer initially to cancel the lesson. The instructor will call only within 30 minutes of the lesson due to unpredictable weather.  We do not cancel for rain, just lightning and thunder. Swimming Safari will reschedule the cancelled lesson. However, if the parent cannot commit at the time of the initial call, the parent has until noon on the immediately following Friday to reschedule the lesson. This lesson must be made-up within two weeks of the original missed lesson according to the schedules available or will result in a forfeited lesson.

Absences Policy: Students are permitted two personal (non-weather related) make-ups per month and must follow the procedure which follows:

  • Call Out: If your child cannot be at their scheduled lesson, a minimum of a TWO HOUR notice is required in order for the lesson to be made-up. You have 2 weeks from the day of the missed lesson to make it up.
  • Missed Lessons: If you do not call and do not show up for your lesson, this is considered a no-show. This lesson CANNOT be made-up.
  • Make-Up Lessons: We do NOT reschedule a make-up lesson for a make-up lesson so please be sure that you can attend when scheduling.

If additional make-up lessons are needed, Swimming Safari will charge an additional $10 per lesson. It is the responsibility of the parent to call Swimming Safari within two weeks to reschedule the missed lesson; failure to do so will result in a forfeited lesson. If absences are planned in advance (i.e. vacation) those missed lessons can be prorated or rescheduled in advance.

 

Payment Policy:

All payments are due by the 25th of the month prior to the new lessons. If payment is not received by the 25th then your time slot will be made available to those on the Swimming Safari waitlist. If you register after the 25th of the month, payment must be received by the first lesson or Swimming Safari reserves the right to remove the student from the schedule and you must reregister if you wish to complete lessons.

Swimming Safari will accept cash or check by mail or all credit cards over the phone except for American Express. If you would like to mail in payment, please do so to the following address:

                Swimming Safari Swim School
                11702 Beach Blvd. Suite 101
                Jacksonville, Florida 32246

There will be a $25 service fee for all returned checks.

 
Swim Diaper Policy:

All students ages 3 and under OR who are not yet fully potty-trained are required to wear a disposable swimmy diaper as well as a re-usable swimmy diaper. These can be found at most baby depots or Swimming Safari sells them for $10 each; see the “Safari Goods” tab. We ask that parents have children wear the double diapers in the case of an accident. The re-usable diaper is extra protection for containment purposes since it is required to close the pool down for a minimum of 24 hours in the case of contamination.

 
Continuing Lessons Policy:
**Please note this is for families who are already registered

All Safari parents and students will have until the Friday after the 4th lesson to secure the same time slot for the next month. After the Friday following the fourth lesson, Safari will allow for open registration and will no longer guarantee a secured spot. If you would like to continue lessons, simply call the main office and they will place you on the schedule. Payment will still be due the 25th of the current month to fully secure your spot.

The deadlines are as followed for 2010:

  • June 18th
  • July 16th
  • August 13th
  • September 17th
  • October 15th
  • November 12th
  • December 17th

 

Bonus Lesson Policy:

Occasionally, instead of having eight sessions per month an extra day will be allotted into the schedule. Since the lesson fee only covers eight lessons, the 9th is a complimentary “bonus” lesson which cannot be made-up if you happen to miss it.